RMA Hardware from TeamHPC
This document describes how to order replacement hardware from TeamHPC.
Purpose
This document is intended for system administrators and student assistants charged with replacing failed hardware. It is inteded to be a guide for replacing hardware purchased from TeamHPC.
Step by step
Get an RMA from M&A
After you complete the following you will get an email with the RMA number.
- Go to this webpage
- Choose "Team HPC" for the "Select the city nearest you" field
- Enter your name and contact info
- Look for an M&A Technology sticker with a number in the format of "XXXXX-XX" on the hardware. Enter that number in the "Computer Serial # or Sales #" field
- Write a brief description about the failed node in the "Problem description" field
- Add any notes in the "Remarks" field
- Submit the form
Fill out UPS form
- Get a Form A from the Mail Division or from UCD Buy
- Complete the form (ask the Admin for the account number)
- Mark with insurance and declare a value.
- Label the package with the address:
Jeff Garrett
M&A Technology
2045 Chenault Drive
Carrollton, TX 75006
ATTN: <enter RMA number here> - Have the packaged picked up by UPS
Receiving Replacement Hardware
Once you receive the replacement hardware make sure it is properly burned in before it is placed back in service.